Privacy Policy

Phone Fix & Tech Accessories ("we," "us," or "our") is a phone repair and tech accessories shop located at 4378 S Laburnum Ave, Space #18, Richmond, VA 23231. We provide smartphone and device repair services, sell accessories, and offer related tech support.

Our website is https://va.phonefixtechaccessories.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, contact us, or use our services. By using our site, you agree to the practices described here.

We may collect the following types of personal information:

• Contact & Identity Information: Your name, email address, and phone number — collected when you submit a quote request, contact us, or use our services.
• Device & Repair Details: Information about your device (make, model, issue description) provided when requesting a quote or dropping off a device for repair.
• Payment Information: Payment card details processed through secure, PCI-compliant payment processors. We do not store full card numbers on our own systems.
• Technical & Usage Data: IP address, browser type, device type, operating system, pages visited, time on site, and referral URLs — collected automatically via cookies and analytics tools.
• Communications: Messages, emails, or form submissions you send us, including free quote requests submitted through our website.

We use the personal information we collect to:

• Respond to your repair quote requests and service inquiries.
• Schedule, process, and complete device repair services.
• Process payments and maintain transaction records.
• Send service confirmations, repair status updates, and follow-up communications.
• Send promotional messages or special offers — you may opt out at any time.
• Analyze website traffic and usage to improve our site and customer experience.
• Serve relevant advertisements through Google Ads and similar platforms (see Section 4).
• Comply with applicable laws, resolve disputes, and enforce our policies.
• Detect and prevent fraud, spam, or unauthorized activity.

Our website uses Google Ads and related Google advertising services. Google and its partners may use cookies, web beacons, and similar technologies to serve advertisements to you based on your prior visits to our website and other sites across the internet.

• Remarketing: We may use Google remarketing to show our ads to users who have previously visited our website as they browse other sites in the Google Display Network.
• Interest-Based Advertising: Google uses the DoubleClick cookie to deliver ads tailored to your interests and browsing behavior.
• Conversion Tracking: We use Google Ads conversion tracking to measure how users interact with our ads and whether they result in actions on our website (e.g., quote form submissions).
• Google Analytics Advertising Features: We may use Demographics and Interests Reporting to better understand our visitors in aggregate.

Google's use of advertising cookies is governed by Google's Privacy Policy.

We use cookies and similar technologies to improve your experience on our website. The types of cookies we use include:

• Strictly Necessary Cookies: Required for core website functionality. These cannot be disabled without affecting site performance.
• Analytics Cookies: Google Analytics and similar tools collect aggregate, anonymized data about how visitors use our site (pages visited, session duration, traffic sources).
• Advertising & Targeting Cookies: Set by Google Ads and other advertising partners to deliver relevant ads and measure campaign effectiveness.
• Functional Cookies: Store your preferences to improve your browsing experience.

We may share your personal information with:

• Service Providers: Trusted vendors who help us operate our website, process payments, or communicate with customers, bound by confidentiality agreements.
• Advertising Partners: Google LLC and other ad networks that serve ads on our behalf. These partners may receive data such as IP address, cookie identifiers, and browsing activity (see Section 4).
• Analytics Providers: Google Analytics and similar services that help us understand website traffic in aggregate, anonymized form.
• Legal Authorities: Law enforcement or government agencies when required by law, court order, or to protect the rights and safety of our customers and staff.
• Business Transfers: In the event of a business sale, merger, or asset transfer, your information may be transferred as part of that transaction, with appropriate notice provided.

We retain your personal information for as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and enforce our agreements. Repair records and transaction history are typically retained for a minimum of 3–5 years for warranty and legal compliance purposes. When data is no longer required, we securely delete or anonymize it.

Depending on your location and applicable law, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request erasure of your personal data, subject to legal retention requirements.
• Opt-Out of Marketing: Unsubscribe via the link in any marketing email, or contact us directly.
• Opt-Out of Personalized Ads: Use Google Ad Settings or the NAI opt-out tool.
• Restrict Processing: Request that we limit how we use your data in certain circumstances.

To exercise any of these rights, contact us using the information in Section 13.

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected data from a child, please contact us immediately and we will delete such information promptly.

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information — including SSL/TLS encryption for data transmitted through our website and secure payment processing. However, no method of internet transmission is 100% secure, and we encourage you to contact us immediately if you suspect unauthorized access to your information.

Our website may contain links to third-party websites such as Google Maps or review platforms. These sites operate independently and have their own privacy policies, which we do not control. We encourage you to review the privacy policy of any third-party site you visit.

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page and notify you where appropriate. Your continued use of our website after any update constitutes your acceptance of the revised policy.